Terms of Service — Callio

Effective date: 2026-06-04 · Last updated: 2026-06-16

These Terms govern your use of the Callio AI voice receptionist service, website, dashboard, and mobile app (the "Service"), provided by Wojciech Szymański (Alchemicy AI) ("Callio", "we", "us"). By creating an account or using the Service, you ("Customer", "you") agree to these Terms.

1. The Service

Callio answers your business's incoming phone calls with an automated AI assistant, books appointments, records and transcribes calls, and notifies you (the business owner) in the app. The Service is provided on a subscription basis.

2. Accounts

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be a business (or authorized representative) and at least 18 years old.

3. Your responsibilities & acceptable use (IMPORTANT)

You are responsible for lawful use of the Service in your jurisdiction. In particular, you:

• Have the right to forward your business calls to Callio and to have those calls answered, recorded, and transcribed.
• Acknowledge that Callio's AI discloses at the start of each call that it is an automated assistant and that the call is recorded. You agree not to disable these disclosures, and you remain responsible for any additional consent or disclosure your jurisdiction requires (Callio applies an all-party-consent standard by default).
• Are responsible for the accuracy of the agent configuration, business information, hours, and pricing you provide.
• If you operate in a regulated field (e.g., healthcare/HIPAA, legal, financial), you are responsible for ensuring the Service is configured and contracted appropriately (e.g., a Business Associate Agreement) before use; the standard Service is not offered for the processing of protected health information.

Acceptable use. You will not, and will not permit anyone to, use the Service to:

• record, intercept, or monitor any call without the consent required by law in every applicable jurisdiction;
• impersonate a person or deceptively conceal that callers are interacting with an AI, or claim or imply that the AI holds a licensed medical, legal, or other professional credential it does not hold;
• conduct robocalling, cold-calling, telemarketing, or autodialed/pre-recorded outbound campaigns or any outbound calling or texting (the Service is inbound-only; outbound and SMS are not provided) in a manner that would violate the U.S. Telephone Consumer Protection Act ("TCPA"), state mini-TCPA laws, or do-not-call rules;
• harvest, derive, or store biometric identifiers (e.g., voiceprints) or use the Service to identify, verify, or authenticate any individual by voice;
• collect or process data the law forbids you to collect, or handle calls for which AI handling is prohibited;
• use the Service for unlawful, harassing, deceptive, fraudulent, infringing, or emergency-services purposes; or
• otherwise violate any wiretap/eavesdropping, two-party/all-party-consent, TCPA, biometric (e.g., BIPA/CUBI), consumer-protection, or privacy statute.

We may suspend or terminate the Service for any violation of this Section or where continued provision would create a legal or security risk.

4. Data roles, notices & consents; your compliance responsibility

• You are the controller / business. As between you and Callio, you are the "business," "controller," and/or "covered entity" for all caller personal data collected, recorded, transcribed, or generated through the Service (including call audio, transcripts, summaries, caller phone numbers, and appointment details). Callio acts solely as your "service provider" / "processor," Processing such data only on your documented instructions to provide the Service, as set out in the Data Processing Agreement (DPA) referenced in Section 12.
• Notice & consent warranty. You represent and warrant that, before and while using the Service, you will provide all legally required notices to callers and obtain all legally required consents, including:
  • all-party / two-party call-recording consent in every state or jurisdiction that requires it (e.g., CA, IL, MD, MA, PA, WA, MT, NV, NH, DE, FL);
  • any AI / artificial-voice disclosure your jurisdiction requires (e.g., California's artificial-voice disclosure requirement) and any limits on implying professional/health credentials (e.g., California's health-credential limits); and
  • if you ever conduct outbound calling or texting through any means, all TCPA and related consents (note: Callio is inbound-only and does not provide outbound or SMS).
  You acknowledge that Callio's in-call AI/recording disclosure is a convenience feature and does not, by itself, satisfy your notice-and-consent obligations.
• Your own legal compliance; not legal advice. You are solely responsible for determining and meeting your own legal and regulatory obligations for your jurisdiction and industry. Callio's product features, configuration options, disclosure scripts, caller-notice templates, and similar materials are provided for your convenience only and do not constitute legal advice, and do not make you compliant with any recording, privacy, TCPA, biometric, or other law on their own. Consult your own counsel.

5. Callio as processor — what we will and will not do

Callio Processes call content only to provide, maintain, support, and secure the Service on your behalf. Specifically, Callio:

• will not sell caller personal data and will not share it for cross-context behavioral advertising;
• will not use call audio, transcripts, or summaries for its own independent purposes, and will not use them to develop, train, fine-tune, or improve Callio's (or any third party's) AI/ML models or any other product or service;
• will not monetize caller content and will not perform cross-customer analytics on call content; and
• will not combine your caller data with data from other sources, except as needed to provide and secure the Service or as permitted by applicable law.

These commitments are detailed and made binding in the DPA (Section 12).

6. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Callio (and its owner, personnel, and subprocessors) from and against any third-party claims, regulatory or governmental actions, investigations, fines, penalties, damages, liabilities, settlements, and reasonable costs and attorneys' fees arising out of or relating to: (a) your use of, or configuration of, the Service; (b) the content, instructions, business information, or data you provide or have the Service process; (c) your failure to give any required caller notice or to obtain any required recording, AI-disclosure, or TCPA consent; (d) your violation of any law, including wiretap/eavesdropping or two-party/all-party-consent laws, the TCPA and state mini-TCPA laws, biometric laws (e.g., BIPA/CUBI), HIPAA (where applicable), and state privacy laws; and (e) your breach of these Terms. We will give you reasonable notice of the claim, and you will not settle any claim in a way that imposes obligations on Callio without our prior written consent.

7. AI limitations

The AI assistant may make mistakes, mishear, or misbook. The Service is provided as an automation aid, not a guarantee. You should review summaries and appointments. Callio is not liable for missed, miscategorized, or mis-booked calls.

8. Billing

• Subscriptions are billed monthly in advance via Stripe. Prices are as shown at signup. Usage beyond your plan's included minutes is billed at the stated overage rate.
• Cancellation: month-to-month; cancel anytime from the dashboard. Your subscription runs through the end of the current paid period, then ends. No refunds for partial periods unless required by law.
• We may change pricing with 30 days' notice.

9. Referral program ("Refer & Earn")

If you refer another business, you may earn the reward stated in-app only when the referred business becomes a paying customer and remains so through any stated qualification period. Referrals must be made only by sharing your referral link; you may not enter or share third parties' phone numbers for unsolicited contact. Rewards have no cash value unless stated, and we may modify or end the program at any time. Abuse (fake/self-referrals, spam) voids rewards.

10. Notifications

Operational notifications (e.g., call summaries) are delivered as in-app push notifications. You consent to receive them; you can disable push in your device settings (this may reduce the Service's usefulness).

11. Intellectual property

We own the Service and all related IP. You own your business data and the content of your calls. You grant us a license to process that content solely to provide the Service.

12. Third-party services, subprocessors & DPA

The Service relies on third parties (Twilio, ElevenLabs, Anthropic, Stripe, Hetzner hosting, and — if you connect it — Google Calendar). We are not responsible for their outages or acts beyond our reasonable control. Callio's Processing of caller personal data on your behalf is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference, is accepted by you when you accept these Terms (including by clicking to accept at onboarding or using the Service), and controls over these Terms for matters concerning the Processing of personal data. The DPA includes the current list of authorized subprocessors and the applicable CCPA service-provider / state-law processor terms.

13. Disclaimers & limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE — ON ITS OWN — MAKES YOU COMPLIANT WITH ANY CALL-RECORDING, WIRETAP, AI-DISCLOSURE, TCPA, BIOMETRIC, OR PRIVACY LAW; COMPLIANCE REMAINS YOUR RESPONSIBILITY (SECTION 4).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST REVENUE FROM MISSED/MIS-HANDLED CALLS, INCLUDING ANY CLAIMS ARISING FROM CALL RECORDING, AI DISCLOSURE, OR CLAIMS BROUGHT BY THIRD-PARTY CALLERS. THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 6 OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

14. Termination

We may suspend or terminate accounts that violate these Terms or create legal/security risk. You may stop using the Service at any time.

15. Changes

We may update these Terms; material changes will be notified. Continued use after changes means acceptance.

16. Governing law & contact

These Terms are governed by the laws of Poland, without regard to conflict-of-laws rules. Disputes will be resolved by the competent courts of Poland. This choice of law and venue does not deprive a consumer or business of the protection of mandatory provisions of the law of its own jurisdiction; where U.S. state privacy or consumer-protection law applies to the Processing of a resident's personal data, those laws apply as described in the DPA and Privacy Policy.

Wojciech Szymański (Alchemicy AI), Poznań, Poland · [email protected]